News for 'Customer Focus Services'

Cognizant Research: Companies Prioritise Custom AI Solutions for Enterprise Value

Cognizant Research: Companies Prioritise Custom AI Solutions for Enterprise Value

Rediff.com11 Mar 2026

Cognizant's research reveals that companies seeking AI adoption favour IT services firms offering custom, full-stack AI solutions, prioritising flexibility and expertise over cost and speed.

VinFast targets 75 dealerships by 2026, expands EV ecosystem in India

VinFast targets 75 dealerships by 2026, expands EV ecosystem in India

Rediff.com8 hours ago

Vietnamese automobile major VinFast is rapidly expanding its retail network in India, aiming for 75 dealerships across 60 cities by the end of 2026, while also building a comprehensive EV ecosystem.

Bharat Taxi Surpasses 2 Million Users, Focuses on Driver Welfare

Bharat Taxi Surpasses 2 Million Users, Focuses on Driver Welfare

Rediff.com17 Mar 2026

Cooperation Minister Amit Shah announces Bharat Taxi, a cooperative-led ride-hailing platform, has reached 2.13 million users and 231,000 drivers. The platform operates on a zero-commission model, prioritising driver welfare and expansion into Tier 2 and 3 cities.

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

Rediff.com3 days ago

The Reserve Bank of India (RBI) has introduced its 'Payments Vision 2028' document, outlining initiatives to enhance digital payment security, introduce electronic cheques, and expand regulatory oversight to include e-commerce entities.

Renault Launches New Duster: Features, Price and Performance

Renault Launches New Duster: Features, Price and Performance

Rediff.com6 days ago

Renault India has launched the all-new Renault Duster, featuring a turbo petrol engine and advanced features, with dispatches underway nationwide.

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Rediff.com6 Mar 2026

Tata Power has partnered with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

Compensation: What Digital Fraud Victims Must Know

Compensation: What Digital Fraud Victims Must Know

Rediff.com7 days ago

Customers will qualify for compensation even if they mistakenly share the OTP.

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

Rediff.com5 hours ago

'When there is such an elaborate and a strong process, one would have expected anyone to either place the issues so that they can be addressed or go to the regulator and probably tell them rather than creating a kind of uncertainty for the stakeholders.

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Rediff.com6 Feb 2026

'We kept this Budget on a larger plank, rather than on one incident, however serious.'

Sunil Mittal set to step down as Airtel Africa chairman

Sunil Mittal set to step down as Airtel Africa chairman

Rediff.com4 days ago

Sunil Bharti Mittal, 68, will retire as chairman of Airtel Africa in July after the conclusion of this year's annual general meeting (AGM), the board of the African arm of India's second-largest telecom service provider Bharti Airtel said in a statement to the exchanges on Wednesday.

HUL tops sustainability rankings as India Inc deepens ESG focus

HUL tops sustainability rankings as India Inc deepens ESG focus

Rediff.com19 Feb 2026

Hindustan Unilever (HUL) has topped the Perpetual Capital Hurun India Impact 50 - 2026 list with 53.9 points (on the scale of 0-100), reflecting a strong performance across key sustainable development goals (SDGs), including climate, water, circularity, gender and biodiversity.

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Rediff.com8 Dec 2025

Bajaj Finserv - the holding company of Bajaj group's financial services business - has laid out plans for the next five years. During this period, it is eyeing 18-22 per cent compound annual growth rate (CAGR) in net profit at Rs 21,000-24,000 crore on a consolidated basis.

RBI looks to ban sales incentive to bank staffers from third party

RBI looks to ban sales incentive to bank staffers from third party

Rediff.com12 Feb 2026

In a move aimed at curbing the mis-selling of financial products, the Reserve Bank of India (RBI) has proposed banning incentives paid to bank staffers by third parties such as insurance companies and mutual fund houses for selling their products and services. It has also proposed that banks must ensure their user interfaces do not deploy "dark patterns" to lure customers.

Ola Electric's mkt share at 9.3% in Dec

Ola Electric's mkt share at 9.3% in Dec

Rediff.com3 Jan 2026

Driven by improved customer experience, Ola Electric is witnessing "clear outcomes" in market share from its focused service transformation programme, the company said, as it registered 9,020 units in December, lifting its month-on-month share to 9.3 per cent from 7.2 per cent in November.

Ola Electric's mkt share at 9.3% in Dec

Ola Electric's mkt share at 9.3% in Dec

Rediff.com2 Jan 2026

Driven by improved customer experience, Ola Electric is witnessing "clear outcomes" in market share from its focused service transformation programme, the company said, as it registered 9,020 units in December, lifting its month-on-month share to 9.3 per cent from 7.2 per cent in November.

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

Rediff.com2 Mar 2026

'A prime hire can have a salary as high as Rs 11 lakh at the entry level and above.'

'LIC sets sights on sustained 60% plus market share'

'LIC sets sights on sustained 60% plus market share'

Rediff.com26 Feb 2026

'LIC will reduce but not fully exit its stake in IDBI Bank, which remains an important bancassurance partner,' says LIC of India' MD and CEO R Doraiswamy.

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Rediff.com20 Mar 2026

From 20 hours of non-stop celebrations to a 12-day wedding event in Ahmedabad featuring over 300 artistes, Devanshi Patel of Shreem Events tells us how she has handled challenging wedding demands.

Profit-Focused Startups Power India's Strong IPO Revival

Profit-Focused Startups Power India's Strong IPO Revival

Rediff.com16 Jan 2026

Eighteen new-age technology firms went public during the year, a near triple increase from the five firms that debuted in 2023 and 38 per cent more than 2024's tally of 13.

India's EV Transition On Right Track, But Miles To Go

India's EV Transition On Right Track, But Miles To Go

Rediff.com27 Feb 2026

Government schemes such as the PM E-Drive initiative, with allocations of around Rs 2,000 crore for charging points deployment, are helping accelerate rollout

India Adopts Balanced AI Regulatory Approach

India Adopts Balanced AI Regulatory Approach

Rediff.com3 Mar 2026

An Indian AI Research Organisation official says India has adopted a balanced and pragmatic approach to AI regulation, avoiding the extremes of the US and EU models.

Infosys partners with Anthropic for AI solutions

Infosys partners with Anthropic for AI solutions

Rediff.com17 Feb 2026

Infosys on Tuesday announced a strategic collaboration with American artificial intelligence company Anthropic to develop and deploy advanced enterprise AI solutions for companies across telecommunications, financial services, manufacturing, and software development.

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

Rediff.com18 Dec 2025

IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.

'Technology alone won't help win customer's confidence'

'Technology alone won't help win customer's confidence'

Rediff.com31 Oct 2025

The return on investment (RoI) from technologies such as artificial intelligence (AI) will take time to materialise, and the immediate priority should be to increase spending on building governance frameworks around AI, top bank executives said.

Tata Group, TCS Join Forces with OpenAI to Develop AI Infrastructure in India

Tata Group, TCS Join Forces with OpenAI to Develop AI Infrastructure in India

Rediff.com19 Feb 2026

The Tata Group and TCS have announced a multi-dimensional partnership with OpenAI to build AI infrastructure, offer joint solutions, and train Indian youth, aiming to position India as a global AI hub.

Smallcap Segment Is Volatile

Smallcap Segment Is Volatile

Rediff.com12 Mar 2026

'Except for extremely conservative investors, others can consider allocating 10 to 20 per cent of their portfolio to small caps.'

'We have been building AI before it became mainstream'

'We have been building AI before it became mainstream'

Rediff.com20 Feb 2026

'Today, we are at a stage where we have launched a voice-to-voice model that supports 14 Indian languages.'

'Viksit Bharat cannot truly become a reality unless...'

'Viksit Bharat cannot truly become a reality unless...'

Rediff.com12 Feb 2026

'The real question is how best to leverage technology to deliver better services, all the way to the last mile, where we still haven't been able to get across the financial literacy that can enable us to unlock the potential of the entire country.'

Can AI Improve Customer Service At PSBs?

Can AI Improve Customer Service At PSBs?

Rediff.com20 May 2025

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'

Highlights of Union Budget 2026-27

Highlights of Union Budget 2026-27

Rediff.com1 Feb 2026

Highlights of Union Budget 2026-27

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

Improve Customer Service, Banks Told, Or Else!

Improve Customer Service, Banks Told, Or Else!

Rediff.com28 May 2025

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.

Jeep places India at centre of Asia-Pacific strategy

Jeep places India at centre of Asia-Pacific strategy

Rediff.com2 Feb 2026

Jeep outlines a renewed regional roadmap with higher localisation, export expansion and focus on products and ownership experience amid intense competition in India's SUV market.

Skoda Eyes Cleaner Fuel Options as Kylaq Drives New Buyers

Skoda Eyes Cleaner Fuel Options as Kylaq Drives New Buyers

Rediff.com23 Feb 2026

Skoda India is focusing on cleaner fuel options, including CNG and EVs, while compact SUV Kylaq drives volumes, expands first-time buyers and strengthens the brand in India's competitive market

A long-game Budget

A long-game Budget

Rediff.com2 Feb 2026

The Union Budget for 2026-27, presented by Finance Minister (FM) Nirmala Sitharaman on Sunday, which was a first, had an excellent domestic macro backdrop. According to the first advance estimates, gross domestic product (GDP) in constant prices is projected to grow 7.4 per cent in the current financial year, against 6.5 per cent in 2024-25.

Anthropic Study: AI Impact on Hiring of Younger Workers

Anthropic Study: AI Impact on Hiring of Younger Workers

Rediff.com6 Mar 2026

A new study by AI firm Anthropic reveals that while AI hasn't caused widespread unemployment, it has slowed hiring for younger workers in AI-exposed roles. The study also highlights the gap between AI's theoretical capabilities and actual deployment, and the ongoing conflict between Anthropic and the US government over AI weaponisation.

Carmakers Go Deep In Bid To Expand Beyond Metros

Carmakers Go Deep In Bid To Expand Beyond Metros

Rediff.com12 Jan 2026

Network scale seen as central to tapping smaller markets.

Budget 2026's tax proposals weave a strategic vision

Budget 2026's tax proposals weave a strategic vision

Rediff.com4 Feb 2026

The proposals outlined in Budget 2026-27 represent a carefully crafted, multi-year strategy designed to strengthen India's big bets on the path to Viksit Bharat 2047, says Sameer Gupta.

Budget reflects a maturing economy

Budget reflects a maturing economy

Rediff.com11 Feb 2026

The Budget reflects a clear focus on strengthening India's long-term prospects by leaning on nation-building sectors such as infrastructure, manufacturing, and technology while maintaining fiscal responsibility.